Refund policy
Returns & Exchanges
At Lucine, we strive to ensure you love every piece you receive. If you’re not completely satisfied with your order, we’re here to help.
Return Eligibility
We accept returns for store credit or exchanges only within 14 days of delivery.
To be eligible for a return or exchange, items must:
- Be unworn, unwashed, and unused
- Have all original tags attached
- Be free of stains, odors, perfume, makeup, or damage
- Be returned in their original condition
Items that do not meet these requirements may be denied.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Gift cards
- Final sale items
Exchanges
If you need a different size or color, we are happy to offer an exchange, subject to product availability.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will work with you to resolve the matter as quickly as possible.
How to Start a Return
To start a return or exchange, please contact us at:
Please include:
- Your full name
- Order number
- Item(s) you wish to return or exchange
- Reason for the return
Refund Policy
At this time, Lucine offers store credit or exchanges only. We do not provide refunds for changes of mind, sizing issues, or personal preferences. Refunds will only be issued in cases where an item arrives damaged, defective, or incorrect and cannot be replaced.
Lucine reserves the right to refuse returns that do not meet the conditions outlined above.
Thank you for supporting Lucine.